Nalcom Wireless
IT Technician/Network Support
January 2004 – Present
Position was originally split
between an IT position with Nalcom Wireless and a part-time Radio Technician
position. Although still an employee of Nalcom Wireless, the position changed to
a full-time Network Support position when Nalcom Wireless merged its wireless
Internet operations with East Texas Broadband in August of 2007.
Trained in the installation and support of
Trango, Mikrotik, and Motorola
Canopy equipment, for use in WISP (wireless Internet service provider) venture.
Responsibilities include network and backbone equipment installation and
support, including some tower work; on-location site surveys to verify service
eligibility; programming of subscriber modules; installation of equipment at
customer premises, as well as providing end-user technical support/service.
In addition to the above duties, we
are often involved in business network installation and support, including wired
and wireless networks, cable drops, wireless transparent bridges, router
programming, server installation, etc.
Responsible for the maintenance and upkeep of the company LAN
and its server systems, including several FreeBSD servers, used for Apache
virtual domain hosting, a Microsoft Exchange e-mail server, and a Microsoft 2003
server, used for terminal server purposes.
Also note that while I no longer
work in the business radio side of Nalcom Wireless, I was initially cross-trained as a business-radio technician, with responsibilities that include
the programming, tuning, installation, and support of business radios used in
portable, mobile and base applications. This training included the use of
appropriate test equipment, as well as ongoing training in very basic bench repairs.
I also assist in management of the customer code database required for a
large-scale UHF trunking system, and assist in basic IT management that includes
keeping programming software up-to-date on all programming laptops, among other
things.
Radio work experience includes installation of remote
speakers, tone and DC remotes, “halo” grounding systems, installation of
antennas on towers at up to 150 feet in height. I’m also proficient at
installing cell phone hands-free kits, and have some limited experience with the
installation of police and emergency response vehicle light bars, radio
consoles, sirens, analog/digital camera systems for police cars, etc.
Special Projects and Achievements:
· Have
climbed to approximately 320 feet while performing tower maintenance.
· Assisted in punching down, termination, and testing of cable in a
voice and data telecommunication system that included 45,000 feet of CAT-5 cable
and 115 data jacks and 118 voice jacks.
· Participated in a project to provide two large hotels with wireless Internet throughout the entire customer
premises.
· Received 24 hours of MSHA Mine Safety training in order to help
fulfill a contract between Nalcom Wireless and Texas Westmoreland Coal Co.,
which requires Nalcom to provide an employee one day per week whose sole duty is
to provide technical support and maintenance of the Jewett Mine’s radio
system. This system includes portable radios; mobile radios installed in drag
lines, backhoes, graters, water trucks, maintenance trucks, and other very large
equipment; and their base stations and repeater systems.
· Licensed by the State of Texas to install Smart Start
ignition-interlock systems on vehicles in order to prevents intoxicated drivers
from endangering themselves, their families and their fellow citizens.
Entertainment Warehouse/Propager
Management
March 1999 – January 2004
Experience included a good introduction to business
communications, with four years of experience managing all aspects of a small
satellite/pager business. Responsibilities included pager inventory management,
programming pagers, remote activation of pagers through the use of terminal
software, managing the pager capcode inventory, and very basic bench repairs. In
addition, as we were a DirecTV dealer, too, I was also occasionally involved in
the installation and repair of satellite systems. Non-technical duties at this
job included IT management duties for a small Novell network, as well as all
billing and paperwork involved in a small satellite/pager business. I was also
responsible for building and maintaining the company web site.
Wang Global (formerly
I-NET, Inc.)
Data Technician
November 1994 – January 1999
Responsibilities
included editing and proofing technical order military documents to facilitate
full SGML tagging for various government contracts.
Executed
the Avalanche FastTAG program to create SGML tagged documents, which were then checked for proper structure and
to have tags added manually, if needed. Soft
Quad's Author Editor program was then used to parse the documents against SGML
standards.
Trained
as a backup for the F4-ETP (FMS) contract. Responsibilities included the
initial edit/proof of the documents using Wordperfect 5.1 software and the
subsequent formatting, proofing and performance Quality Assurance Inspections (QAs)
utilizing the FrameMaker 4 program.
|
Brainbench
Certification:
|
Test
Score
|
Percent scored
above previous test takers
|
| IP
Routing & Switching |
3.12 |
83 |
| Information
Technology Security Fundamentals |
3.38 |
82 |
| Business
Communication |
3.53 |
85 |
| Telecommunications
Industry Knowledge |
4.12 |
92 |
| Cisco
Network Design |
3.00 |
89 |
| MS
Windows XP Desktop Administration |
2.81 |
58 |
| Network
Monitoring |
3.46 |
67 |
| TCP/IP
Administration |
3.06 |
74 |
| Telephone
Etiquette |
3.48 |
93 |
| Technical
Writing |
3.37 |
81 |
| Technical
Help Desk |
3.23 |
77 |
| Customer
Assistance |
3.95 |
72 |
| Listening
Skills |
4.46 |
84 |
| Information
Technology Terminology |
3.93 |
85 |
| Network
Technical Support |
3.00 |
81 |
| Networking
Concepts |
3.12 |
79 |
| Computer
Fundamentals (Win 95/98) |
4.31 |
94 |
| Average |
3.49 |
80.94%
|
quest4.org
